Refund Policy

We hope that you fall in love with your purchase from FIREBRANDNZ.COM, but if you decide it's not the right match, you can return for a refund or exchange within 14 business days of receiving your order. 

Please note, shipping charges will not be refunded unless the original item was incorrect or faulty.  

INTERNATIONAL RETURNS

Title for shipped merchandise will pass on to you upon delivery from the carrier/courier. Depending on the destination and product you may have to pay additional taxes or import duty. FIREBRANDNZ.COM is not responsible for any additional taxes or duties incurred by your country.

When orders are shipped outside of New Zealand, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. When ordering from FIREBRANDNZ.COM, you are the ‘importer of record’ and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country, please research you own countries importation and duty policies.

If you decide to return an item to FIREBRANDNZ.COM, you are responsible for all shipping and customs duties incurred. Please ensure the service is tracked and take you time to fill out all customs declaration forms and clearly mark the item as a ‘returned item’ or with no commercial value. This is imperative to ensure that no duty’s or importation taxes are placed on the item.

REFUNDS

Refunds are only issued for the products sold. The original shipping cost will not be refunded. Refunds will be issued back to the original form of payment in New Zealand Dollars, with the exception of Direct Bank Transfers. Any fees associated with a refund via Direct Bank Transfer will be at the expense of the customer. Any price difference due to foreign exchange rate variations or timing will be to the purchaser's account. 

Refunds may take up to 5 working days to show on your credit card, depending on your bank or credit provider.

FAULTY ITEMS

All faulty items will be replaced, free of charge.